Transformed Customer Experience for Buddy Text with SMS and QR Integration
Nidhi Inamdar

Transformed Customer Experience for Buddy Text with SMS and QR Integration

Challenges

Buddy Text aims to create a seamless shopping experience for users no matter if they make a purchase directly through SMS, website or any QR code system while eliminating the need of traditional checkouts.

However, there were several challenges that made it difficult for clients to achieve their vision, which included:

  • Complex Checkout Processes – Traditional e-commerce platforms require multiple steps to complete a purchase, leading to cart abandonment and lost sales. Customers often found the process tedious, impacting their overall shopping experience.
  • Limited Customer Engagement Through SMS – While text messaging is a powerful channel for communication, Buddy Text needed an efficient way to manage customer interactions, orders, and promotions seamlessly.
  • Lack of Seamless Payment Integration – Customers had to go through multiple redirections without an optimized payment system, which increased the risk of drop-offs before completing a purchase.
  • Manual Campaign & Contact Management – Businesses using the platform needed a streamlined solution to manage contacts, create marketing campaigns, and track customer activity, which wasn’t feasible with traditional tools.
  • Scalability Concerns – As the client planned for growth, they needed a robust backend capable of handling large-scale transactions and real-time data synchronization across different platforms.

It was essential to resolve these challenges to bridge the gap between SMS-based transactions and traditional e-commerce. We at Lucent Innovation carefully analyzed these challenges to bring a prominent solution to the table.

Solutions

Lucent Innovation developed a fully functional Buddy Text Web Application to simplify SMS-based transactions and enhance business efficiency. Our solution included:

  • Seamless SMS Integration – We integrated the Plivo SMS API, ensuring secure and effective communication between businesses and customers. This allowed customers to make purchases via text without needing a traditional checkout process.
  • Hassle-Free Payments – By incorporating the Stripe API, we enabled smooth and secure transactions, reducing friction in the payment process.
  • Shopify Compatibility – The system was built to sync product and order data seamlessly using Shopify API and webhook integration, keeping inventory up to date in real-time.
  • Comprehensive Management Tools – We developed intuitive modules for:
    1. User Management – Enabling businesses to manage customer interactions easily.
    2. Campaign Creation – Allowing businesses to create SMS-based marketing campaigns effortlessly.
    3. Contact Grouping – Helping businesses segment their customer base for targeted promotions.
    4. Product Inventory Updates – Ensuring that product details and stock levels remained accurate.
  • Analytics & Reports – We built a dashboard with real-time data tracking, enabling businesses to monitor campaign performance, track orders, and make data-driven decisions.

By implementing these solutions, Buddy Text streamlined the SMS-based purchasing process for users and improved its business scalability.