Customerflo: Boost Sales with An All-in-One Shopify Application
Challenges
The client faced difficulties in boosting customer retention and engagement due to a lack of an integrated customer management system. Without a centralized platform, merchants struggled to track customer interactions, manage rewards, and offer personalized incentives.
Additionally, the client required a user-friendly interface that could consolidate multiple Shopify features into one seamless solution, eliminating the need for multiple third-party apps. Managing customer reviews and feedback across different sales channels was also a challenge, as merchants had no streamlined way to collect and display customer-generated content effectively. Furthermore, they needed a store credit system that could incentivize repeat purchases without relying on discount-based marketing strategies.
Solutions
We developed a scalable, user-friendly Shopify app that provided a seamless experience for both merchants and customers. The app featured a two-panel dashboard—one for the merchant and one for the customer—ensuring clear visibility into account activity, sales, and engagement metrics.
For Merchants:
- Customizable deals and store credits for birthdays, specific purchases, and special promotions.
- Review management tools to collect, organize, and display customer feedback.
- Email marketing integration with Klaviyo® and Zendesk® to send out targeted promotions.
- Sales tracking and analytics dashboard for easy performance monitoring.
For Customers:
- A self-service portal to track store credits, rewards, and previous orders.
- Easy reordering with a two-click reorder system.
- Text, photo, and video reviews for better engagement and transparency.
- Direct communication with merchants for support and inquiries.
The app was also designed to be compatible with both print-on-demand and non-print-on-demand businesses, offering a flexible and comprehensive solution for different e-commerce models.