Built a Custom Android Trip Booking App with AI Chatbot Support
Challenges
The client had a responsive website already but realized a dedicated mobile experience was becoming increasingly necessary to improve user engagement. The client wanted to create an Android app that would give a smooth booking experience and incorporate a chatbot for customer care to offer immediate assistance, as more and more people prefer mobile reservations. However, to carry out the project effectively, they required a trustworthy technology partner because they lacked in-house mobile development experience. That’s where we, as a leading Android app development company, stepped in to help.
Solutions
After in-depth discussions with our tech team, the client chose to develop the Android app using React Native, a decision driven by our proven expertise as a React Native app development company to ensure cost-effectiveness, faster development, and scalability across platforms. To enhance customer service and engagement, an AI-powered chatbot was integrated into the app to handle user queries, booking support, and frequently asked questions.
The project was promptly launched by our committed team, which included a QA engineer, two React native developers, and a project manager. With biweekly sprints and frequent demos to keep the client informed of progress, the development process adhered to an Agile methodology. Within five months, the Android app was successfully developed and released.
The developed app replicates the key functionalities of the Client’s website while introducing mobile-first optimizations. It includes:
- User Account Management (Profile creation, Guest/Host options)
- Smart Search with Filters (Categories, Map Search)
- Location Details & Reviews
- Favorite Listings & Trip History
- Secure Payment Integration (PayPal, Stripe)
- Booking Confirmation & Notifications
- AI-powered chatbot for 24/7 Customer Support